Review Management for Local Business

Your Unanswered Reviews Are Sending Customers Elsewhere

RepplyRight handles every single review — AI drafts the response, a real person on our team reviews and refines it, then it goes live in your voice. Every review. Every time. Zero extra work for you.

Not sure yet? Book a free 15-min call →
Human review on every response
Immediate crisis alerts
24-hour turnaround, guaranteed
94%
Customers check reviews before visiting
24 hrs
Every review responded to within 24 hours
$0
Setup fee, no contract
RepplyRight in action
Live Demo
"Waited over an hour for our table even with a reservation. Staff seemed overwhelmed and never apologized. Food was decent but not worth the experience."
★★☆☆☆ — Mike T. · Google Review
RepplyRight Response
Hi Mike, thank you for taking the time to share this. A long wait without any acknowledgment from our team is genuinely not acceptable, and we're sorry your evening started that way. We've spoken with our front-of-house team and are making changes to how we communicate during busy periods. We'd love to have you back under much better circumstances — please reach out directly and we'll take care of you.
Restaurants
Hair Salons
Nail Salons
Dental Offices
Auto Shops
Hotels & B&Bs
Medical Clinics
Google Reviews
Yelp
TripAdvisor
Booking.com
Restaurants
Hair Salons
Nail Salons
Dental Offices
Auto Shops
Hotels & B&Bs
Medical Clinics
Google Reviews
Yelp
TripAdvisor
Booking.com
🤖
AI Speed
Every review gets a personalised, on-brand draft response — fast. No templates. No copy-paste.
👁️
Human Review — Every Single Time
A real person on our team reads and refines every response before it ever reaches your profile. Nothing goes live unseen.
🔔
Instant Crisis Alerts
Serious reviews — legal threats, fraud claims, health complaints — trigger an immediate alert to you. You're always first to know.

One Unanswered Review Costs More Than You Think

94% of people read reviews before choosing a local business. When they see a complaint with no response, they don't wait around — they pick your competitor down the street.

⏱️

No time to respond

You're running a full operation. Review responses always get pushed to tomorrow — and tomorrow never comes.

😬

Don't know what to say

A bad response makes things worse. Most owners freeze, say too much, or say nothing at all.

📉

Silence hurts your ranking

Google rewards businesses that engage with reviews. Ignoring them quietly drops your local search position.

💸

Every lost customer compounds

One ignored 1-star review doesn't lose you one customer. It loses you dozens, silently, every single month.

Up and Running in Four Steps

No training. No setup calls. No learning curve. Sign up, tell us about your business, and we handle everything from there.

1

Sign Up & Set Your Voice

Choose your plan and complete our 5-minute onboarding form. Tell us your business name, preferred tone, and anything we should always — or never — say.

2

Grant Us Review Access

Add us as a manager on Google, Yelp, or any platform you use. Takes 2 minutes per platform. You never share your password — just send an invitation.

3

A Human Reviews Every Response

Our team personally reads and refines every AI-drafted reply before it goes near your profile. Real eyes, real judgement — never blind automation.

4

We Handle Everything

The polished, on-brand response is posted within 24 hours. You get the credit. We monitor for anything serious and alert you instantly. You do zero extra work.

This Is What Your Reviews Will Look Like

Every response is personalised to your business name, voice, and tone. Here's the quality your customers will see.

Google Review
★☆☆☆☆

"Completely disappointed. Waited 45 minutes for food that arrived cold. When I mentioned it to the server she just shrugged. Won't be back."

— Jennifer M.  ·  The Harbor Grill
RepplyRight Response

Jennifer, thank you for sharing this — though we're genuinely sorry it reflects an experience that fell so far short. Cold food after a long wait is unacceptable, and the response from our team made it worse. We're addressing this directly. We'd love the chance to make it right — please reach out and we'll take care of you. — The Harbor Grill Team

Yelp Review
★★★☆☆

"Food was genuinely excellent — the pasta was incredible. But the wait for a table on a Tuesday was surprising and we felt a bit rushed once seated."

— Tom & Sarah K.  ·  Bella Cucina
RepplyRight Response

Tom and Sarah, so glad the pasta hit the mark! You're right that Tuesday evenings have been busier than expected lately — we're working on it. Feedback like yours helps us get the balance right. We'd love to welcome you back for the full, unhurried experience the food deserves. — Marco, Bella Cucina

Google Review
★★★★★

"Came in for a routine cut and colour and walked out feeling like a different person. Priya really listened and didn't just do what was easy. My new regular spot."

— Chloe D.  ·  Studio Nine Salon
RepplyRight Response

Chloe, this genuinely made our week — thank you so much! Priya will be thrilled to hear this; she truly cares about getting it right for every client. We can't wait to see you again soon. — The Team at Studio Nine

Three Plans, One Goal

We do the work so you don't have to. Choose how involved you want to be. No contracts. Cancel anytime.

Approve
$149
per month · cancel anytime
Everything in Managed, but every response is sent to you for approval before going live. You have final say — without doing any of the writing.
  • Everything in Managed
  • Every response sent to you first
  • Approve via email or WhatsApp
  • Auto-posts if no reply in 24hrs
  • Priority 12-hour response time
  • Custom approval workflow
Get Started
Enterprise
Multi-location
custom pricing · contact us
Everything in Approve, plus a unified dashboard for all your locations and platforms with monthly AI-powered reputation reports and dedicated support.
  • Everything in Approve
  • Multiple locations, one account
  • Unified multi-platform dashboard
  • Monthly AI reputation report
  • Trend tracking & sentiment analysis
  • Dedicated account team
Contact Us
🛡️ 30-day money-back guarantee. Not happy after your first month? We'll refund you in full — no questions asked.

We're Also Your Early Warning System

Most review tools just answer reviews. We read every single one — and if something serious appears, you hear about it immediately. Before it escalates. Before it spreads.

⚖️

Legal & Liability Mentions

Reviews mentioning lawsuits, negligence, food poisoning, injury, or threats of legal action are flagged and escalated to you immediately — not just answered with a standard response.

📰

Media & Viral Threats

When a reviewer mentions journalists, news coverage, social media posts, or going viral, we alert you so you can respond strategically — not just automatically.

🚨

Fraud & Scam Allegations

Accusations of fraud, theft, scams, or financial misconduct demand a careful, considered reply — not an automated one. You're alerted before anything goes live.

🛑

Discrimination & Health Complaints

Reviews alleging discrimination, harassment, or serious health and safety violations are never auto-responded. You're notified directly so you can take control.

🔔

You'll Know Within Minutes

The moment a sensitive review is detected, we send you an immediate alert — by email, WhatsApp, or SMS, whichever you prefer. No waiting for the monthly summary. No finding out from a customer. You're always the first to know.

Stop Losing Customers to
Unanswered Reviews

Every day you wait is another potential customer reading a complaint and choosing someone else. Start today — 30-day money-back guarantee, no contract, no risk.

Start For $99 / Month Book a Free Call

Common Questions

How do you get access to my review profiles?
You simply add us as a manager on your Google Business Profile — takes about 2 minutes and you never share your password. We guide you through it step by step in your onboarding form. Same simple process for Yelp, TripAdvisor, and other platforms.
What's the difference between Managed and Approve?
On Managed we write and post every response on your behalf — fully hands-off. On Approve, we write the response and send it to you via email or WhatsApp before posting. You approve with one message. If you don't reply within 24 hours, we post it automatically.
What review platforms do you support?
Google Business Profile, Yelp, TripAdvisor, Booking.com, and Facebook. Don't see yours listed? Contact us — we very likely support it.
Do the responses actually sound like my business?
Yes — that's exactly the point. During onboarding you tell us your tone, your sign-off name, what to always include, and what never to say. Every response is written to match your voice specifically.
Is there a long-term contract?
No contracts, ever. All plans are month-to-month and you can cancel anytime with no fees or penalties.
How quickly do you respond to new reviews?
Managed plan responds within 24 hours. Approve plan sends you the draft within 12 hours and posts once you approve — or automatically after 24 hours if you don't reply.